Reference

How your legal details stay handled

This page explains how l0960 handles account records, access, data use and change requests.

IndiaLocal lawAccount recordsUPI

What this policy covers today

l0960 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy covers the records we keep when you create, use, pause or close an account. It explains why we ask for identity checks, how we use device and cookie data, when we may retain records for audit or dispute handling, and how we apply regional

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access rules. Payment context stays limited to UPI, Paytm and PhonePe inside your account flow; we do not move funds outside the rails you see on screen. If the law changes, or if our handling changes, we post the revised text and apply it from the
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date shown. Where local law permits, we may ask for extra proof before we change sensitive fields or restore access.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Where to send legal requests

If you need a change to your records, a data copy, or a question about access, use the same contact paths shown in your account.

Email Write to [email protected] with your registered address, the change you want, and any proof we need. We use that thread for record changes, access questions, and deletion requests where the law allows it.

In-app chat Open chat from your account if you need a fast check on status, lockout help, or a correction to a field. Chat is useful when you want to keep the request tied to your login.

Response window We try to reply in the order received and close simple requests after verification. If a request needs extra proof or a regional check, we will tell you what is missing before we move ahead.

HANDLING PRACTICES

How we handle your account records

We keep account records only for the time needed to run the account, settle disputes, meet audit needs, and satisfy legal retention rules.

Data use

We use the details you give us to run the account, process requests, and answer messages about login or records. We do not use those details for unrelated purposes without a lawful basis.

Cookies

Cookies help us keep you signed in, remember language choices, and detect unusual session behaviour. You can clear them in your browser, but some account functions may ask you to sign in again.

Access checks

If access rules depend on your location, we may ask for extra proof before opening a feature or restoring a locked account. That check is tied to local law and security, not to convenience.

Retention

We retain records for the period needed to meet legal duties, handle disputes, and keep a stable audit trail. When that period ends, we remove or anonymise what we no longer need.

Change requests

For corrections, closure requests, or a copy of your stored details, contact us from the registered account and tell us exactly what should change. We may ask for supporting proof before we act.

Security

Use a private password, keep your email protected, and log out on shared devices. If you suspect account misuse, tell us at once so we can freeze the session and check the history.

Questions about access and records

These are the questions we hear when you want to know how access, records, and change requests work. The answers below stay close to the account flow: what we collect, why we keep it, when a request needs proof, and how you can reach us. If a local rule changes what we can do, we follow that rule and tell you in the reply.

It explains how we collect and use account records, when we may ask for proof, how long we keep data, and how you can ask for a change. It stays focused on legal handling, not on the lobby itself.

Access depends on local law and is available where local law permits. If a region check is needed, we may ask for extra proof before we open or restore the account.

We keep registration details, login history, device signals, and request logs that help us run the account and handle disputes. We keep only what we need for a lawful reason.

Yes. Send the change from your registered account, tell us exactly what should be updated, and share any proof we ask for. We will confirm once the change is complete or explain why we cannot act.

We retain records for as long as needed for account operation, legal duties, dispute handling, and audit trails. After that period, we remove or anonymise what no longer needs to stay linked to you.

Use email for detailed requests and in-app chat for quick status checks tied to your login. If a matter needs escalation, we will move it to the right team and keep the thread open.

Cookies help us keep you signed in, remember language choices, and notice unusual session behaviour. You can clear them in your browser, but some account functions may ask you to sign in again.

How your legal details stay handled

Where to send legal requests

How we handle your account records

Data use

Cookies

Access checks

Retention

Change requests

Security

Questions about access and records

01 What does this page cover?

02 Can I access from India?

03 What data do you keep?

04 Can I ask for corrections?

05 How long do you retain records?

06 Which contact path should I use?

07 Do cookies affect my account?

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